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Google Meet on Tizen - cropped webcam image
Hi, I've tried using Google Meet with Tizen OS 1602 and my webcam feed is cropped, so people don't see me. It displays less than 25% of the image it is supposed to (upper left corner). I've been using Samsung Slim Fit camera connected directly to my 43" The Frame 2023 TV. I've also tried with a compatible Logitech webcam with same issue. Same webcams work perfectly with the Android vereion of Google Meet via Google TV (nvidia shield). I attached a picture of what I see on TV and what other people see from my webcam feed. Maybe a bad autofocus configuration ? (can't deactivate or even access these parameters on the Tizen App)
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Responses

4 Replies
itchfo regoing

Try clearing the cache of the Google Meet app on your Tizen device.

Loan

  1. Check for Software Updates: Ensure that your Samsung TV's Tizen OS is up to date. Sometimes, software updates can address compatibility issues and improve performance.

  2. Check Google Meet Settings: In Google Meet, check if there are any settings related to camera or video resolution that could be causing the cropping issue. Make sure that the camera settings are set to default or auto, as manually adjusting settings may sometimes cause unexpected behavior.

  3. Reset Google Meet App: Try resetting the Google Meet app on your Samsung TV. This can sometimes resolve software glitches or conflicts that may be causing the cropping issue.

  4. Try Different HDMI Ports: If you're using an external webcam connected to your TV via HDMI, try connecting it to a different HDMI port on the TV. Sometimes, certain HDMI ports may have different compatibility or performance characteristics. 

  5. Contact Samsung Support: If the issue persists, reach out to Samsung support for assistance. They may be able to provide further troubleshooting steps or escalate the issue to their engineering team for investigation.

  6. Consider Alternative Solutions: If the cropping issue persists and cannot be resolved, consider using alternative video conferencing platforms or devices that are compatible with your Samsung TV's Tizen OS.

Norman Cheryl

It's possible that the Google Meet app's cache on your Tizen device has stored so much unnecessary data that it's overloaded.

Usha Vilash

Check for any available updates for the Tizen OS and Google Meet app. Sometimes, software updates can resolve compatibility issues.