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[CRITICAL] WebApp in freeze after switching off and on the Tizen TV

Hello,

we have a critical problem with our webapp on Samsung Tizen 2015 and 2016.

If we have the app up & running and then we turn off and turn on the tv, when we reopen the application it is in the same previous situation (the multitasking feature is managed using the listener on the event visibilitychange ).

The problem is that, since this moment, all the animations done by the library "VelocityJS" don't work anymore and all menus are overlapped. If we use the CSS animation no problem is detected.

Instead, if we switch to an other application while the our one is opened (so the same event visibilityChange is called), and then we come back to our one, no problem is detected using "VelocityJS".

So, there is a problem bound to "VelocityJS" only after switching off and on the TVs.

 

In addiction, I added an overlaylog in the app attaching it to the event visibilityChange.

It prints "HIDE" when document.hidden is true or "RESTORE" if it is false.

I saw that "HIDE" and "RESTORE" are printed both when you change application while the app is opened using multitasking (for example, I open Netflix and then I come back on our app which is in the same previous situation) or when I turn off and on the tv and then I reopen our app (which is in the same previous situation).

 

 

Can you give us support please? It's a critical problem.

Responses

1 Replies
Aussi Guy

This forum is mostly used by developers working on Tizen Mobile and Wearble.

I suggest to post your issue on Samsung TV Forum

http://developer.samsung.com/forum/?topCtgy=06

Developers on dthe specific domain may share their experiences with you there.