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In-app purchasing Network error or Service error in released app

Hello everyone!

We converted our Unity game Sniper Ops 3D to Tizen but don't get in-app billing to work. In-app billing was working though when we activated the Beta Test. As soon as the app got released we received the error "Item group not found". This has been the case for a week until the connected item group has finally been approved. Now the log prints the errors "Network error" or "Service error" respectively (see attached log file). This is the case for both Samsung's own Tizen IAP and Unity's Unity IAP 1.8.2 (release), both of which worked fine during Beta Test. I am aware that Tizen store billing is only available in a few countries but we already received complaints from users in India and Bangladesh.

Did anyone get in-app purchasing to work?
What can we do about the "Network error"?

According to the Tizen IAB API in developer mode stores should be available in the following countries: Global(?), India, Indonesia and South Africa
According to the Tizen backend Item tab the stores should be available in the following countries: India, Bangladesh, Sri Lanka, Nepal, South Africa, Indonesia, Kenya, Nigeria, Ghana

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Responses

6 댓글
Modern Alchemist

Could someone in said countries please try if in-app purchasing is working (especially India, Indonesia or South Africa). It is not necessary to actually buy an in-app product. The error should occurs after entering and confirming the Samsung id and password: "PurchaseUnavailable".

Yasin Ali

Hi ,

As you said

"Now the log prints the errors "Network error" or "Service error" respectively (see attached log file)."

I couldn't get your attached log file. Would you please upload the file again.

Thanks.

 

Modern Alchemist

Ah, see here: tizenlog.txt on github

Here is a snippet of said error message:

I/Rosmry  ( 3608): MintNetTransactionHandler.c: __DecodeAndSendRespParam(624) > [Rosmry][MintNetTransaction] Doc error encounted
I/Rosmry  ( 3608): MintNetTransactionHandler.c: __DecodeAndSendRespParam(625) > [Rosmry][MintNetTransaction] Print Request / Resp for it
I/Rosmry  ( 3608): MintNetTransactionHandler.c: __DecodeAndSendRespParam(626) > [Rosmry][MintNetTransaction] ====
I/Rosmry  ( 3608): MintNetTransactionHandler.c: __DecodeAndSendRespParam(627) > [Rosmry][MintNetTransaction] REQUEST:
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoBase_PrintDao(47) > [Rosmry][MintDaoDoc] function ID = 6107
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoBase_PrintDao(48) > [Rosmry][MintDaoDoc] transaction ID = 0
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoReq_PrintDao(190) > [Rosmry][MintDaoDoc][Item] 161:itemID: 000000597229
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoReq_PrintDao(190) > [Rosmry][MintDaoDoc][Item] 160:itemGroupID: 100000086161
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoReq_PrintDao(190) > [Rosmry][MintDaoDoc][Item] 191:mode: 0
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoReq_PrintDao(190) > [Rosmry][MintDaoDoc][Item] 379:appVersion: at.modalog.shooter.sniper@38.4.1
I/Rosmry  ( 3608): MintNetTransactionHandler.c: __DecodeAndSendRespParam(636) > [Rosmry][MintNetTransaction] ====
I/Rosmry  ( 3608): MintNetTransactionHandler.c: __DecodeAndSendRespParam(637) > [Rosmry][MintNetTransaction] RESPONSE:
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoBase_PrintDao(47) > [Rosmry][MintDaoDoc] function ID = 6107
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoBase_PrintDao(48) > [Rosmry][MintDaoDoc] transaction ID = 12984
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoResp_PrintDao(402) > [Rosmry][MintDaoDoc] RESP DAO: returnCode:1
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoResp_PrintDao(403) > [Rosmry][MintDaoDoc] RESP DAO: startNum:0
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoResp_PrintDao(404) > [Rosmry][MintDaoDoc] RESP DAO: endNum:0
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoResp_PrintDao(405) > [Rosmry][MintDaoDoc] RESP DAO: totalCount:0
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoResp_PrintDao(406) > [Rosmry][MintDaoDoc] RESP DAO: endOfList:-1
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoResp_PrintDao(407) > [Rosmry][MintDaoDoc] RESP DAO: errorCode:2000
I/Rosmry  ( 3608): MintDaoDoc.c: MintDaoResp_PrintDao(408) > [Rosmry][MintDaoDoc] RESP DAO: errorString:service error
I/Rosmry  ( 3608): MintNetTransactionHandler.c: __DecodeAndSendRespParam(639) > [Rosmry][MintNetTransaction] ====
I/Rosmry  ( 3608): RosmryBizLogicPurchase.c: __RecvGetPaymentMethodSearchCb(523) > [Rosmry][RosmryBizLogicPurchase] __RecvGetPaymentMethodSearchCb()
I/Rosmry  ( 3608): RosmryBizLogicPurchase.c: __RecvGetPaymentMethodSearchCb(531) > [Rosmry][RosmryBizLogicPurchase] pErr->szReason = service error
I/Rosmry  ( 3608): RosmryBizLogicPurchase.c: __RecvGetPaymentMethodSearchCb(532) > [Rosmry][RosmryBizLogicPurchase] pBase->netError = 264144
I/Rosmry  ( 3608): RosmryBizLogicPurchase.c: __Reply(1243) > [Rosmry][RosmryBizLogicPurchase] __Reply() -> eResult  : 264144
I/Rosmry  ( 3608): RosmryLogGenerater.c: RosmryLogGenerater_SetErrorLog(71) > [Rosmry][RosmryLogGenerater] RosmryLogGenerater_SetErrorLog() 
I/Rosmry  ( 3608): RosmryUtil.c: RosmryUtil_GetResultCode(141) > [Rosmry][RosmryUtil] errorCode  : 264144
I/Rosmry  ( 3608): RosmryUtil.c: RosmryUtil_GetResultCode(206) > [Rosmry][RosmryUtil] default  : 264144
I/Rosmry  ( 3608): RosmryUtil.c: RosmryUtil_GetResultCode(141) > [Rosmry][RosmryUtil] errorCode  : 264144
I/Rosmry  ( 3608): RosmryUtil.c: RosmryUtil_GetResultCode(206) > [Rosmry][RosmryUtil] default  : 264144
I/Rosmry  ( 3608): RosmryBizLogicPurchase.c: __Reply(1258) > [Rosmry][RosmryBizLogicPurchase] _result : 200
I/Rosmry  ( 3608): RosmryUtil.c: RosmryUtil_GetResultCode(141) > [Rosmry][RosmryUtil] errorCode  : 264144
I/Rosmry  ( 3608): RosmryUtil.c: RosmryUtil_GetResultCode(206) > [Rosmry][RosmryUtil] default  : 264144
I/Rosmry  ( 3608): RosmryUtil.c: RosmryUtil_GetResultDescription(254) > [Rosmry][RosmryUtil] ResultDescription  : 6107|200|Network error

 

Yasin Ali

Hi~,

I tried for in-app purchasing and got this, see attached image.

Service not available".

Thanks.

Modern Alchemist

Thank you very much for trying! Can you tell me which country you are from? The error is different from what I get (Unity: "PurchasingUnavailable") which is interesting.

Modern Alchemist

Are you able to purchase a paid app in your country? Does in-app purchasing work for you in another app?