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Problem with certification

I have a problem with gaining a certification for my app (which I need ASAP because of contest deadline:(). The problem which certification team sees is not really a bug but I think that they don't understand how the application should work and constantly reject my app. I tried to explain them why there is no possibility to do this or that (which they assume as a bug) but it doesn't help. What more should I do to get my app certified? Moreover - I don't have any real bugs - crashing, freezing or something.

Responses

4 Replies
Marco Buettner

Whats the problem? It can be helped when you post directly what the TizenStore team comment as "failure".

You can also make a demonstration video for the Certification where you show and explain about this issue... maybe it helps more than just some words.

Lalik

Here it is:

"[Defect]
The main feature of the application is not working properly.
(Show Next Shopping function)
[Procedure]
1. Install and launch the application.
2. Use the 'Show Next Shopping'.
(Can not set a date for next week. so can not use the 'Show Next Shopping function' )
* If feature can not use, feature is remove.


[Exepcted Result]
The main feature of the application should work properly without any problems such as 'forced closing' or 'freezing or error'"

However "Show Next Shopping" function in my application is to provide a list with suggestions of products which should be bought in next week. This information is described on the "Show Next Shopping" screen. There is a description that the list is based on the past shopping and explanation why it is empty (if it is).

Marco Buettner

I will grayed out the function untill past shopping information available... I think thats the fastest solution.

Lalik

Actually on the screen "Show Next Shopping" there is a message which tells user how the list is created and why it is empty (if it is). I added some changes in labels and descriptions on particular screens and example of usage in the Help screen. I hope it will helped the tester to understand the application.

However I'm a little bit surprised that they reject application because of usability issues. Application is working - no crashes, no freezing etc