Uncaught TypeError: webapis.productinfo.isHdrTvSupport is not a function

Uncaught TypeError: webapis.productinfo.isHdrTvSupport is not a function

BY 04 Apr 2024 General Support

We are encountering an issue with webapis.productinfo.isHdrTvSupport on our 2023 Samsung device.

The error appears to be originating from the $WEBAPIS/webapis/webapis.js script, which the TV uses to access various device-specific features.

From what I understand, we do not have control over this script. The correct API that should be used for this call is webapis.avinfo.isHdrTvSupport().

Have there been any changes? Could this issue be related to the firmware? We are not seeing it on all devices.

Any help would be appreciated.

Thanks.

 

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